Terms and Conditions

Payment and Deposits

1.      All prices are inclusive of VAT charged at 20%.

2.      Our payment terms for all bookings are: Full Payment at time of booking.

3.      The charge on your credit card statement will be shown as Drivve.Me .

Cancellation and Refund Policy

1.      If a booking is cancelled by the Customer within 1 month from the start of the period of hire, 10% of monies paid will be non-refundable

2.      If a booking is cancelled by the Customer within 48 hours from the start of the period of hire, 50% of all monies paid will be non-refundable.

3.      If a booking is cancelled by the Customer within 24 hours from the start of the period of hire, 100% of all monies paid will be non-refundable.

4.      If the customer does not appear at the time and place designated as the pickup point, all monies paid will be non-refundable.

Terms and Conditions

  • If you would like to book a car with less than 12 hours’ notice – Please call us.
  • Whilst we do our utmost to ensure our drivers are punctual, you will understand that we cannot accept responsibility for delays caused by circumstances outwith our control.
  • The driver will drive at safe and sensible speeds in accordance with road conditions, traffic and the legal speed limits.
  • Clients are responsible for any damage they cause to the interior and or exterior of a vehicle on hire to them and will be billed accordingly for any repair or valeting required in order to reinstate a vehicle to working order.
  • We may provide subcontracted vehicles occasionally.
  • By supplying your email address you permit Drivve.Me to contact you via email, in return we promise never to supply your email to any third party.
  • If there are any changes or variations including extra mileage to the journeys other than what was agreed at the time of booking, the client will be charged extras in accordance with the pricing structure on our website.
  • We reserve the right to change your vehicle or chauffeur at any time if necessary.
  • Every effort will be made by Drivve.Me to ensure that our vehicle(s) or Sub-Contractors vehicle(s) arrive on time.
  • Our Chauffeur(s) will travel by the most appropriate route on the day, unless instructed otherwise by the Customer at the time of booking.
  • Online quotations do not allow for public and bank holidays like Christmas Day or New Years Eve where there may be an additional surcharge. Please indicate on the quote form if your proposed booking is for a bank holiday or on any other special date.
  • Nothing contained in these terms and conditions can affect the Client’s’ statutory rights.